FREE DOMESTIC SHIPPING FOR ORDERS OVER $79 | FREE NEW ZEALAND SHIPPING OVER $149 | AUSTRALIA STOCK | SHIP WORLDWIDE Ts and Cs Apply

SHIPPING

We're working on the new shipping templates. If you think you're charged more or order can't be shipped to your address. Please contact us.

We ship globally! We endeavor to dispatch orders within 1 day from our Sydney warehouse. Most orders will be handled on the same day and picked up on the following business day.

ID tags

We offer free shipping Australia-wide and internationally. We provide free untracked Australia Post mail shipping by default. However, you can still choose standard or express Australia Post shipping at checkout if you prefer a tracked service.

Australia Customers 

We're using the new shipping profiles now based on total weight and postcode. If your order contains bulky items, the order may not be eligible for free shipping.

Non‑Bulky Items

For major areas in ACT, NSW, QLD, VIC, and SA:

  • $10 shipping for orders under $79

  • Free shipping for orders over $79

If items are under 1kg, we also offer Express Shipping at $15 Australia‑wide, including NT, TAS, and remote areas.

Bulky Items (cat trees, dog playpens, cat litters, etc.)

  • We cannot ship to NT due to extremely high postage.

  • SA: $10

  • Rural areas, WA, TAS: $20

  • Remote areas: $30

Special Shipping: Litter Boxes

Please note that all Mango Litter Boxes are not eligible for free shipping due to their super large size.

  • Cube XL: Currently cannot be shipped, as the packaging exceeds most courier limits. Available only for in‑store pickup or Sydney metro delivery.

  • Cube, Butter & Butter XL Litter Boxes: Shippable only to major cities in NSW, ACT, QLD, VIC, and SA.

  • Unfortunately, we cannot ship litter boxes to NT, WA, TAS, or any regional/remote areas.

Additional shipping fees apply based on your location and will be calculated at checkout.

Important Notes

There are thousands of postcodes, and they change frequently. We may occasionally miss eligible areas, or system bugs may occur when combining shipping profiles.

For example, if you order both a small item and a bulky item, you should only be charged the maximum applicable shipping fee, not stacked fees.

If you believe you were overcharged or your order shows as non‑shippable to your postcode, please contact us.

We reserve the right to cancel any order if we are unable to find a reasonable shipping solution.

New Zealand Customers

We offer a flat rate shipping fee of $15 for all orders under $149, and free shipping for orders over $149, bulk items excepted.

Other International

Shipping fees for international orders are based on the total weight of your package.

Weight Shipping Fee
0kg–0.25kg $19.00
0.25kg–0.5kg $25.00
0.5kg–1kg $36.00
1kg–1.5kg $47.00
1.5kg–2kg $59.00

 

Please Note:

We use a combination of Australia Post, Couriers Please, Aramex, StarTrack and TNT to ensure your order is delivered promptly and efficiently.

Shipping times may vary depending on your location and carrier used, but we do our best to ensure that your order is delivered as quickly as possible.

There may be the case that your parcel is dropped off at the nearby collection point. If you do not arrange for redelivery or pick up your parcel from the collection point, and the courier cannot reach you, the parcel may be sent back to us. Should this occur, we will contact you to organize another delivery. Please note that an additional charge of $25 each parcel will apply for this service. This fee includes the courier's charge for returning the parcel to us and the cost of shipping it to you again.

Alternatively, you can choose to receive a refund for the value of your order minus a $20 or the real shipping cost if it's higher than $20 each parcel fee that we incur for the courier returning the package to us.

For international shipping, we generally only ship orders under 2kg. Orders exceeding certain weight limits may not be eligible for international shipping due to the expensive postage and carrier restrictions. In the event of a system error allowing ineligible items to proceed through checkout, we reserve the right to adjust shipping rates or cancel the order. If you're interested in purchasing heavy or bulky items for international delivery, please contact our team for assistance prior to placing your order.

International customers are responsible for any additional customs duties, taxes or fees that may be imposed by your country. We cannot control or predict these fees, so we advise checking with your local customs office for more information.

We value your business and want you to be fully satisfied with your shopping experience. If you have any questions or concerns about shipping, please do not hesitate to contact us. Thank you for choosing our website, and we look forward to serving you soon.